KPO Multi-National Infused Trust And Transparency With Snowflake & Power BI Based Workforce Management Solution

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    case study
    • Power BI
    • Snowflake
    • Data Engineering
    Problem Statement Problem Statement

    Our client, a rapidly expanding Knowledge Process Outsourcing (KPO) firm, specializes in providing administrative and financial staffing services to insurance companies. Recognizing that their employees are the backbone of their business, they sought an integrated solution to manage and analyze staff data efficiently, ensuring optimal support and insights for their employees.

    To address this, we conducted discovery workshops with business and IT teams to gather requirements. Our architects and consultants then scoped the project and presented data storage and analytics options. This led them to chose Snowflake for cloud data warehousing and Microsoft Power BI for business intelligence.

    Key Challenges Key Challenges
    • Disconnected workforce data hindering performance and talent assessment.
    • Non-streamlined people management practices leading to higher employee churn.
    • Difficulty in aligning workforce skills with KRAs and project assignments.
    • Lack of transparency in SLAs and talent utilization.
    • Ambiguity in organizational structure and policies specific to workforce demography.
    Solution Implemented Solution Implemented
    • Identified source systems and created detailed source-to-target mappings and documentation.
    • Set up data models and established best practices for an optimized Snowflake Data Warehouse.
    • Implemented Microsoft Power BI, enabling self-service for custom reports and dashboards.
    • Built jobs and reports through reverse engineering to align with end-user requirements.
    • Integrated the solution into the client’s environment for better adoption and accessibility.
    • Created facts, dimensions, data cubes, and star schemas for automated dashboards and reports using Snowflake and Power BI.
    Architecting with the Best Tech Stack: Snowflake | Microsoft Power BI

      Snowflake Solution Implementagion Architecture

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    Business Impact
    • 100% elimination of manual efforts and errors.
    • 97% cut in weekly, monthly, and annual report TAT.
    • 65% increased data-driven decision by stakeholders.
    • Transparency in SLAs Reporting.

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