The term “Polestar Solutions & Services” refers to our products and services as well as to our websites, social-media sites, and event-registration or landing page.
The term “personal data” means any information relating to an identified or identifiable natural person.
The term “identifiable natural person” means a person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
The term “controller” means the person or entity which determines the purposes and means of the processing of personal data.
We collect data about you that you provide us in the following ways:
We also collect data about you automatically in log files stored on our servers that record your activity when you inquire about, order, use, or provide feedback about our products and services.
Our products and services are not intended for children. We do not knowingly collect data from or about children.
We may solicit the following data from you:
If you decline to provide personal data that we need to perform a contract with you, we may not be able to perform the contract. If data that you have supplied to us changes during our relationship, please let us know so we can update our records.
We may collect the following data about you automatically:
We may use your personal data as follows:
We may also anonymize your personal data and combine it with the anonymized personal data of others to generate broader statistics and reports regarding our products and services.
You have the right to withdraw your consent to our use of your personal data any time. You may do so by contacting us as set forth below. If you withdraw consent, we will stop using your personal data to the extent that your consent is the sole legal basis for our use. However, if we have other legal bases for using your personal data (for example, to communicate with you about accrued charges, fees, and payments), then we may continue to use your personal data for any purpose justified by other legal bases. More specifically:
We do not process or disclose personal data other than as set forth in this Policy. In particular, we never sell, license, or otherwise disclose your contact information to third parties for their promotional use. However, we may disclose your personal data under the following circumstances:
Our legal bases for processing your personal data as set forth above include:
For more information about our legal bases for processing your personal data, please contact us as set forth below.
We and some of our service providers are based outside of the European Union (“EU”). If you are located within the EU, our processing may involve a transfer of your personal data outside of the EU. If you are a natural person located in the EU, we will ensure a degree of protection for your personal data similar to that afforded in the EU by at least one of the following means:
If you are a natural person located in the EU and want further information on the specific means of protection used by us when transferring your personal data outside of the EU, please contact us as set forth below.
We will retain your personal data only for so long as needed to fulfil the purposes for which we collected it and to satisfy any legal, accounting, or reporting requirements. You may request details about our retention periods for each element of your personal data by contacting us as set forth below. If you are a natural person located in EU, or if applicable law otherwise so requires, you may request that we erase your personal data by contacting us as set forth below.
We maintain appropriate security measures designed to protect your personal data from loss as well as from being accessed, altered, used, or disclosed without authorization. We limit access to your personal data to those of our employees, agents, representatives, and service providers who have a need to know in order to accomplish the purposes for which we use your personal data. We require that such persons process your personal data solely in accordance with our instructions and not for other purposes.
We maintain appropriate procedures to deal with any actual or suspected data breach. We will notify you and any regulators having jurisdiction over such a breach whenever we are required by law to do so.
Polestar products and services may contain links or references to resources controlled by third parties with whom we do not have a relationship. We do not control such third parties and are not responsible for them. When you access resources controlled by third parties, you should exercise caution and familiarize yourself with the controller’s data-privacy practices.
If you are located in the EU or in another jurisdiction that confers similar protections, you may have the following rights in relation to your personal data:
If you wish to exercise any of the rights described above, please contact us as set forth below. We may need specific information from you to help us confirm your identity. (This is a security measure to ensure that your personal data is not disclosed to unauthorized persons.)
In general, you will not have to pay any fee to access your personal data or to exercise any other right accorded to you by law. We try to respond to all legitimate requests within one month. Occasionally it may take us longer if your request is complex or if you make numerous requests. In such case, we will notify you and keep you updated.
We reserve the right to modify this Policy at any time. If we make material changes to this Policy, we will notify you here, by email, or by posting a notice on our website home page.
If you have questions about this Policy or your personal data, please contact our privacy coordinator by email at firstname.lastname@example.org or by mail at:
Polestar Solutions Services India Pvt Ltd.
PLOT No. D-5, 3rd Floor Logix Infotech Park, Sector-59 Noida- 201301, India
If you reside in the European Union, you have the right to file a complaint regarding our handling of your personal data with the Information Commissioner's Office in the country where you reside. However, we would appreciate the opportunity to resolve your concerns directly, so please contact us first.