Complex Demand Forecasting: Uphill task to accurately forecast longterm demand for its diverse whisky portfolio, each with unique aging requirements.
Inventory Optimization Ensuring that stock levels were perfectly balanced to avoid stockouts, given the long lead times required for whisky maturation.
Operational Bottlenecks The manual processes involved in long-term planning often led to delays in production and distribution.
On top of that due to marking in phygital world, tracking the identity of the consumer base became a hurdle. This resulted in inconsistent interactions, reduced customer satisfaction, and missed opportunities for increased sales.