What is RPA in insurance ?
One such emerging technology trend is robotic process automation (RPA), which enables insurers to build a high-growth, responsive business while optimizing costs. The purpose of RPA (or software bots) is to automate repetitive, rules-based administrative tasks that require no decision-making or strategy-making. Robots can perform repetitive tasks more quickly, tirelessly, and accurately than humans. Thus, their organizations are able to create more value by focusing on tasks that require human strengths like reasoning, judgment, and emotional intelligence.
As a result of its ability to automate many operations, RPA has a lot of potential in the insurance business. By using it, productivity can be increased as well as customer experience can be improved. In the insurance industry, RPA can be used to automate redundant processes, work with old systems, and gather external data.
What is the need for automation in the insurance industry?
Insurers have proven that RPA helps streamline business processes and automate transactional and administrative tasks. Data processing alone saves 34 percent of an employee's time with RPA, according to McKinsey.
At first, insurance companies focused their RPA efforts on high-volume, non-complex activities involving structured data, such as claims processing and forms registration, which require an extensive amount of manual data entry, retrieval, and data gathering. Most of the time, this automation yielded a very high return on investment (ROI) - less than six months. Because it contains many repetitive backend tasks, RPA has helped insurance companies grow exponentially.
How is the insurance industry facing its biggest challenges?
There were many challenges facing the insurance industry before RPA. Major challenges include:
What are the top 3 Use Cases of RPA in the Insurance Industry?
Below are some of the best use cases of RPA in the insurance industry:
Registration and processing of claims
Various sources of data are gathered for the purpose of claims processing, resulting in massive amounts of data. Currently, claims systems lack functionality and adaptability, and they have reached their practical limits, requiring a high level of human intervention. As a result, productivity and flexibility have declined, resulting in slower service and a worse customer experience. To reduce costs, artificial intelligence is increasingly being incorporated into claims management.
The underwriting process
Underwriting is another aspect of insurance that is ideal for automation. As a result, data from a variety of sources is collected and evaluated in order to evaluate and reduce the risks associated with the policy in question, such as:
Compliance with regulatory requirements
As a result of increased regulatory scrutiny, the insurance industry has never been more regulated. The insurance industry follows strict requirements when documenting work and creating audit trails. The insurance industry has many complex and error-prone processes, which increases the risk of regulatory violations. Automation helps organizations improve regulatory procedures because it eliminates the need for significant workers to perform operations manually.