IT support and consulting services

Delivering unmatched managed it solutions & services to emerging businesses of all size.

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Our Competencies

REMOTE SUPPORT

Directly support the infrastructure ops and software management centrally and remotely

CLOUD SERVICES

Boost agility, reduce risk with cloud solutions

SERVER MANAGEMENT

Power Traditional and emerging workloads

CONSULTING SERVICES

Accelerate your IT Modernization with proven consulting

STORAGE

Unlock your data's value and speed business outcomes

NETWORK SUPPORT

Improve network performance and streamline management

Partner Of Choice For Customized IT Support Services

INFRASTRUCTURE SUPPORT

Designing and Implementation of Network architecture
Server Deployment
Remote management & troubleshooting (Windows & Linux Servers)
Security & VPN Solutions
Manage OS Patching, Antivirus, Backups
Implementation & Support of Email Solution
Implementing & Roll Out of Governance Policies
Helpdesk

CLOUD SUPPORT

Dedicated Technical SPOC
Architecture Guidance
App & Data Migration
Alert, Monitoring and Security
Setting up Load balancer
Backup & Disaster Recovery
Provisioning and Deprovisioning of VMs
Setting up VPN's

01 Infra Utilization Monitoring & Management

Setting Utilisation Threshold
Triggering Notifications
Remote Monitoring via Polestar NOC

02 Operating System Management

Event log monitoring and critical event handling
Regular Patch or Hot fix updates
Regular Antivirus updates
Disk utilization management
Regular Backup

03 IT Desktop Support

Skilled team of system engineers and specialists
Browser and Email support
Strict Malware, Virus, and internet security practices
24*7 IT Help Desk Support
One Click Access to Tech support
Regular check-ups of all assets for best performance

01 Cloud Support

Creating VM/ Storage/ Resource Group
Configuring Backup and DR services
Cloud Environment Managed Services
Network & Alert Management via Polestar NOC
IaaS, PaaS, and SaaS component On-demand Management
24*7 Operation Service Management

02 Communication Matrix

Enlist Personnel for each Asset
Tickets for all the Alerts
Email/ Phone Call Intimation

03 Incident Management

Assign a ticket number
Polestar Experts assigned the ticket
Diagnostic and resolutions of Incident
Periodic update of ticket Status & Diagnostic report
Polestar Team collaborates with the OEM for quick resolution
Network configuration Troubleshooting with Client network team

Get Started On Your Data Journey with IT Support Services

Why Polestar Solutions for your IT Support Services

9+ Years of Professional Experience
Microsoft Gold Partners for Cloud Platforms
Faster Deployment
100+ Cloud Implementation, Support & Migrations
24*7 Customer Support

Our highly-qualified & experienced professionals are ready to help you plan, prepare, and migrate to the cloud and empower your business.

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