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IT Support And Consulting Services

Delivering Unmatched Managed IT Solutions & Services To Emerging Businesses Of All Size.
IT Support
IT Support
IT Support

Our Competencies

REMOTE SUPPORT

Directly support the infrastructure ops and software management centrally and remotely

CLOUD SERVICES

Boost agility, reduce risk with cloud solutions

SERVER MANAGEMENT

Power Traditional and emerging workloads

CONSULTING SERVICES

Accelerate your IT Modernization with proven consulting

STORAGE

Unlock your data's value and speed business outcomes

NETWORK SUPPORT

Improve network performance and streamline management

Partner Of Choice For Customized IT Support Services

INFRASTRUCTURE SUPPORT
  • Designing and Implementation of Network architecture
  • Server Deployment
  • Remote management & troubleshooting (Windows & Linux Servers)
  • Security & VPN Solutions
  • Manage OS Patching, Antivirus, Backups
  • Implementation & Support of Email Solution
  • Implementing & Roll Out of Governance Policies
  • Helpdesk
CLOUD SUPPORT
  • Dedicated Technical SPOC
  • Architecture Guidance
  • App & Data Migration
  • Alert, Monitoring and Security
  • Setting up Load balancer
  • Backup & Disaster Recovery
  • Provisioning and Deprovisioning of VMs
  • Setting up VPN's

What You Get From Our IT & Cloud Support Services

END-TO-END IT SUPPORT SERVICES
01 Infra Utilization Monitoring & Management
  • Setting Utilisation Threshold
  • Triggering Notifications
  • Remote Monitoring via Polestar NOC
02 Operating System Management
  • Event log monitoring and critical event handling
  • Regular Patch or Hot fix updates
  • Regular Antivirus updates
  • Disk utilization management
  • Regular Backup
03 IT Desktop Support
  • Skilled team of system engineers and specialists
  • Browser and Email support
  • Strict Malware, Virus, and internet security practices
  • 24*7 IT Help Desk Support
  • One Click Access to Tech support
  • Regular check-ups of all assets for best performance
END-TO-END CLOUD SUPPORT SERVICES
01 Cloud Support
  • Creating VM/ Storage/ Resource Group
  • Configuring Backup and DR services
  • Cloud Environment Managed Services
  • Network & Alert Management via Polestar NOC
  • IaaS, PaaS, and SaaS component On-demand Management
  • 24*7 Operation Service Management
02 Communication Matrix
  • Enlist Personnel for each Asset
  • Tickets for all the Alerts
  • Email/ Phone Call Intimation
03 Incident Management
  • Assign a ticket number
  • Polestar Experts assigned the ticket
  • Diagnostic and resolutions of Incident
  • Periodic update of ticket Status & Diagnostic report
  • Polestar Team collaborates with the OEM for quick resolution
  • Network configuration Troubleshooting with Client network team

Get Started On Your Data Journey with IT Support Services

Why Polestar Solutions for your IT Support Services
  • 9+ Years of Professional Experience

  • Microsoft Gold Partners for Cloud Platforms

  • Faster Deployment

  • 100+ Cloud Implementation, Support & Migrations

  • 24*7 Customer Support

Our highly-qualified & experienced professionals are ready to help you plan, prepare, and migrate to the cloud and empower your business.

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