IT Support and Consulting Services

Delivering Unmatched Managed IT Solutions & Services To Emerging Businesses Of All Size.

Our Competencies

Remote Support

Directly support the infrastructure ops and software management centrally and remotely

Cloud Services

Boost agility, reduce risk with cloud solutions

Server Management

Power Traditional and emerging workloads

Consulting Services

Accelerate your IT Modernization with proven consulting

Storage

Unlock your data's value and speed business outcomes

Network Support

Improve network performance and streamline management

Partner Of Choice For Customized IT Support Services

INFRASTRUCTURE SUPPORT

  • Designing and Implementation of Network architecture
  • Server Deployment
  • Remote management & troubleshooting (Windows & Linux Servers)
  • Security & VPN Solutions
  • Manage OS Patching, Antivirus, Backups
  • Implementation & Support of Email Solution
  • Implementing & Roll Out of Governance Policies
  • Helpdesk

CLOUD SUPPORT

  • Dedicated Technical SPOC
  • Architecture Guidance
  • App & Data Migration
  • Alert, Monitoring and Security
  • Setting up Load balancer
  • Backup & Disaster Recovery
  • Provisioning and Deprovisioning of VMs
  • Setting up VPN’s

Partner Of Choice For Customized IT Support Services

END-TO-END IT SUPPORT SERVICES

    Infra Utilization Monitoring & Management
  • Setting Utilisation Threshold
  • Triggering Notifications
  • Remote Monitoring via Polestar NOC
  • Operating System Management
  • Event log monitoring and critical event handling
  • Regular Patch or Hot fix updates
  • Regular Antivirus updates
  • Disk utilization management
  • Regular Backup
  • IT Desktop Support
  • Skilled team of system engineers and specialists
  • Browser and Email support
  • Strict Malware, Virus, and internet security practices
  • 24*7 IT Help Desk Support
  • One Click Access to Tech support
  • Regular check-ups of all assets for best performance

END-TO-END CLOUD SUPPORT SERVICES

    Cloud Support
  • Creating VM/ Storage/ Resource Group
  • Configuring Backup and DR services
  • Cloud Environment Managed Services
  • Network & Alert Management via Polestar NOC
  • IaaS, PaaS, and SaaS component On-demand Management
  • 24*7 Operation Service Management
  • Communication Matrix
  • Enlist Personnel for each Asset
  • Tickets for all the Alerts
  • Email/ Phone Call Intimation
  • Incident Management
  • Assign a ticket number
  • Polestar Experts assigned the ticket
  • Diagnostic and resolutions of Incident
  • Periodic update of ticket Status & Diagnostic report
  • Polestar Team collaborates with the OEM for quick resolution
  • Network configuration Troubleshooting with Client network team

Our Flexi Support Packages

Package
Type
Engagement
Duration
Commercials
(USD)
Additional hours
to be billed at
Basic 120 hours in a quarter USD 2,499 USD 18
Corporate 200 hours in a quarter USD 3,499 USD 16
Enterprise 400 hours in a quarter USD 4,999 USD 11

Not Convinced? No worries

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