IT Solutions and Services for IT/ ITeS Companies

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Technology-led innovations along with changing customer needs are forcing IT/ITeS and BPO companies to rethink their existing business models. It has put pressure on companies to capitalize on opportunities by modernizing their existing processes.

This continuous change means that IT companies today are not only pressured to invest in the future but also protect current market share and keep costs under control. Customers demand improved service experience and this requires swift problem resolution and agile solution deployment.

At Polestar Solutions, we have worked with the world's leading IT and ITeS companies and bring deep domain experience and rich industry expertise in delivering enterprise-grade analytics and business applications. Our solutions have helped our clients develop products, improve sales and order-to-cash operations, reduce costs of technical and customer support, and optimize their application portfolio leading to improved profit margins.

Our Offerings in IT/ITeS

With our deep subject matter expertise in the IT/ ITES industry, we have worked on a number of use cases such as:

Analyze how the team is delivering on the promises made in BPO and call center SLAs by measuring how quickly an agent completes a call and resolves the customer issue.
Complete monitoring of project activities with a 360-degree view of project manpower utilization, financial performance, billing cycle, document management.
Track tickets and analyze software and hardware systems to get a better understanding of who owns what, what the status of a project is, or where an opportunity for improvement exists.
Tool for financial planning and analysis, a backbone operating system for enterprise task management.

Leverage Polestar's expertise in IT/ ITES industry to create winning strategies such as:

Design targeted programs by identifying customers who will bring the most profit from the campaigns and focus on one-to-one customer interactions in BPOs.
Match the customer with the right executive who can cater to his requirements using machine learning to predict customer's communication preferences based on his personality.
Service newly introduced products and services by using predictive analytics to get insights into the response of the target audience of the BPO entity.
Optimize software or asset pricing by using advanced analytics to build dynamic deal scorecards and predict the proposed discount.

Faster and secured IT Services for digital enterprises:

Model compensation structures to assess the impact and connect data to finance, supply chain and HR.
Enable HR Leaders and Business Leaders to gain a true picture of workforce capacity and current headcount.
Enables finance to automate and structure manual, spreadsheet processes to create timely and reliable plans, analyses and reports.
Create profitability and pricing models.

IT/ITES Industry Dashboards

Seat Utilization Analysis

Attrition Analysis

Profit Analysis

Revenue v/s Gross Margin

Client Success Stories

BPO giant improves Data Governance to Achieve Unrelenting Growth with Power BI

Our client was one of the leading e-commerce companies and the largest mobile commerce platform in India, selling products across categories such as f ...